Incident management
Incident management is an integral element of the Zing Support Services planning processes. All stakeholders are encouraged to raise any concerns regarding risk, incidents or safety.
- Zing Support Services management are ultimately accountable for incident management throughout Zing Support Services.
Management are responsible for:
- Overseeing the incident management system including monitoring, reviewing and reporting on its effectiveness
- Managing, reviewing and implementing the contingency disaster plan, including establishing and maintaining all service agreements
- Implementing incident management processes
- Advising results and analysis of incident investigations
- Evaluating and documenting actual and potential risks with a formal risk assessment
- Ensuring all Staff within Zing Support Services have a responsibility to identify and engage in the minimization of risks that may exist in service delivery.
Responding and reporting obligations
- Zing Support Services has a responsive risk management hazard, incident and accident reporting system in place.
- All incidents, of any nature, are a matter of concern and, as such, should be recorded using incident and hazard reports.
- All notifiable incidents are to be reported to state WorkCover authorities and the NDIS Commission through the portal, as per regulatory requirements.
- Details of incidents will be documented through the incident management system.
Documentation
- All information is gathered with due regard to privacy and confidentiality, recorded comprehensively and stored securely.
- The incident report is for the use of Manager only, as it will contain identifying information. Minimum information required includes a description of the event, damage, injuries, reporting requirements, parties/persons involved and recommendations. Reportable Incidents documentation will be held for seven (7) years.
- When discussing the incident findings and recommendations in a meeting, care must be taken not to minute any identifying information.
Evaluation and feedback
- Staff involved in the incident will be advised of the findings and recommendations of the incident investigation.
- Information will be reported through the meeting system.
- Zing Support Services may trend incidents, accidents and critical events.
- Reviews of policy, procedure and equipment may occur because of an incident or accident.
Support for stakeholders
Any Staff member, participant or visitor involved in, or affected by, an incident is offered support.